Refund policy

Last Updated: July 15, 2026

Thank you for shopping with Heart Art. This Returns Policy explains how we handle returns and refunds.

Returns

Due to the limited-edition nature of our products, paper goods, stationery items, collectible art cards, and surprise mail club items, all sales are final unless the item arrives damaged, defective, or incorrect.

We do not accept returns for:

• Opened or used items
• Mail Club volumes
• Limited-edition art or stationery items
• Surprise, mystery, or blind items
• Sale or discounted items
• Gift cards
• Digital products, if offered
• Items damaged after delivery

Refunds

Refunds are reviewed on a case-by-case basis.

Approved refunds will be issued to the original payment method used at checkout. Please note that your bank, credit card company, or payment provider may take additional time to process and post the refund.

Shipping fees are non-refundable unless the refund is due to an error on our part.

Exchanges

We do not offer exchanges at this time.

If your item arrives damaged, defective, or incorrect, please contact us at support@heartartclub.com within 7 days of delivery so we can review the issue.

Contact Us

If you have any questions about shipping, returns, cancellations, or damaged orders, please contact us at:

Heart Art
Email: support@heartartclub.com
Website: heartartclub.com