Shipping policy
Last Updated: July 15, 2026
Thank you for shopping with Heart Art. This Shipping Policy explains how we handle shipping, delivery, and damaged orders.
At this time, Heart Art ships within the United States only.
Shipping Locations
Heart Art currently ships to addresses within the United States.
We do not currently offer international shipping.
Order Processing
Orders are processed and packed with care. Processing times may vary depending on the product, order volume, launch period, preorder status, or Mail Club schedule.
For in-stock items, orders typically ship within 3–7 business days after your order is placed, unless otherwise stated on the product page.
For preorder items, launch orders, or monthly Mail Club volumes, the estimated shipping window will be listed on the product page, checkout page, or order confirmation email.
Mail Club Shipping
Heart Art Mail Club volumes are shipped according to the monthly schedule listed at the time of purchase.
Because each volume may include limited-edition artwork, printed goods, stationery, and artist collaboration pieces, shipping timelines may vary slightly from month to month.
We will do our best to communicate any major delays by email.
Shipping Rates
Shipping costs are calculated and shown at checkout before you complete your purchase.
Shipping rates may vary based on package size, weight, destination, carrier rates, and the shipping method selected.
Shipping Carriers
We may ship orders through USPS, UPS, FedEx, Shopify Shipping, or other selected shipping carriers.
Once your order is handed off to the carrier, delivery timing may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside of Heart Art’s control.
Tracking Information
When tracking is available, you will receive a shipping confirmation email with tracking information once your order has shipped.
Please allow up to 24–48 hours for tracking updates to appear after the label has been created.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct before placing your order.
Heart Art is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address mistake after placing your order, please contact us as soon as possible at [insert support email]. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed or handed to the carrier.
If an order is returned to us due to an incorrect or incomplete address, we may offer to reship the order at the customer’s expense, subject to product availability.
Lost, Stolen, or Missing Packages
Once an order has been marked as delivered by the shipping carrier, Heart Art is not responsible for lost or stolen packages.
If your tracking shows that your package was delivered but you did not receive it, please check with household members, neighbors, your building mailroom, or your local carrier.
If your package appears to be lost in transit, please contact us at support@heartartclub.com and we will do our best to help you look into the issue.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at support@heartartclub.com within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the damaged or incorrect item
- Photos of the packaging, if applicable
If your request is approved, we may offer a replacement, partial replacement, store credit, or refund depending on the issue and product availability.
Because many Heart Art items are limited-edition or small-batch, exact replacements may not always be available.
Contact Us
If you have any questions about shipping, returns, cancellations, or damaged orders, please contact us at:
Heart Art
Email: support@heartartclub.com
Website: heartartclub.com